Job Description

Shuttle Driver

Shuttle Drivers are responsible for driving the hotel's shuttle van, providing safe transportation for hotel guests, mostly to and from the airport. Assistance with guests' luggage is frequently required (can be heavy lifting), as well as giving all guests first class customer service at all times. Additional destinations and driving tasks may be assigned by management.

Position Requirements: The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.

• Safe and efficient driving while obeying all laws, transporting guests
• Assist guests with luggage as needed (can be heavy lifting)
• Assist guests with hotel and area information
• Maintain clean and neat appearance of shuttle van as well as self in uniform
• Monitor shuttle van maintenance needs
• Provide a clean and safe environment for guests
• Proactively maintain assigned areas and equipment
• Clean and maintain common areas of the property including parking lot
• Deep cleaning of assigned areas
• Setting up and maintaining complimentary hotel lobby functions
• Cleaning and setting up meeting room functions
• Delivering service items to guest rooms upon requests from front desk
• Ensure efficient completion of daily assignments in a timely manner
• Use supplies efficiently
• Report all safety, maintenance and housekeeping concerns to management
• Attend and participate in all mandatory trainings
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• Follow proper procedures for lost and found items
• Follow guest safety procedures
• Follow guest requests, i.e. do not disturb signs, change of linen or terry
• Acknowledge and greet guests in public spaces
• Review daily inventory of supplies needed to complete assignments
• May perform other similar duties as requested by supervisor

Requirements:

• Valid driver's license with good record - Company will check record periodically
• Excellent customer service skills
• Ability to work independently and with others must be team player
• Good communication skills Must speak/read/write English
• Ability to give and follow verbal and written instructions
• Attention to detail
• Ability to frequently lift/carry up to 50 lbs.
• Ability to occasionally lift/carry up to 50-70 lbs.
• Ability to multi-task
• Display good initiative

Location: Hampton/Tru Charlotte Airport

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